1. Scope and order
Each engagement should be made up of an accepted order/proposal, these master terms and any applicable service schedule. The order identifies the customer, services, fees, start date, term and any special terms.
2. Services and cooperation
We will provide the agreed services with reasonable care and skill. The customer must provide timely information, access, approvals and materials reasonably needed for delivery. Delays caused by missing customer inputs may move delivery dates.
3. Authority and account access
The customer confirms it has authority to instruct us in relation to the supplied business, marketing accounts, domains, websites and materials. We will use authorised access methods where available and do not require shared passwords where secure delegated access is supported.
4. Approvals
Where the service requires customer approval, the approved version is the version authorised for use. Material changes after approval require renewed approval. Scheduled publication can proceed automatically once the agreed approval and authority conditions are satisfied.
5. Customer materials and rights
The customer confirms it has the rights and permissions needed for logos, photographs, music, data, testimonials, claims and other materials it supplies. We may refuse or pause use of material where rights or legality are unclear.
6. Our materials and third-party materials
Pre-existing Social Piggy tools, systems, processes, templates and know-how remain ours or our licensors’. Third-party assets remain subject to their own licence. Project-specific ownership/licensing is recorded in the order or service schedule.
7. AI-assisted work
AI may assist research, drafting, analysis or production. Customer-facing AI output is subject to human review before approval or use. The customer must not assume AI-assisted material is a substitute for specialist legal or regulatory advice.
8. Fees and third-party spend
Fees, VAT status where applicable, payment dates and recurring charges are shown in the order. Advertising spend, domain fees, hosting, software licences and other third-party charges should be shown separately unless expressly included.
9. Late payment and suspension
Where payment is overdue, we may follow the agreed reminder/grace process and restrict or suspend affected services after notice where lawful and proportionate. Suspension does not automatically delete customer data or third-party accounts.
10. Marketing results
We do not guarantee search rankings, platform reach, lead volumes, sales, advertising costs or other outcomes controlled by markets, platforms, audiences or third parties. We are responsible for the agreed work and standard of care, not invented outcomes.
11. Compliance
Both parties must comply with applicable law. The customer remains responsible for the legality and accuracy of its business, products, offers and factual claims. We may block publication where required approvals, disclosures, authority or compliance evidence are missing.
12. Data protection
Each party will comply with applicable UK data-protection law. Where we process personal data on the customer’s behalf, an appropriate data-processing schedule/addendum should apply.
13. Confidentiality and security
Each party must protect confidential information. Credentials, tokens and customer documents should be handled through approved secure systems rather than ordinary public WordPress content or unsecured messages.
14. Term, cancellation and termination
The order states the initial term, renewal and notice model. Fixed projects, rolling monthly services and longer commitments may have different cancellation points. Ending one Social Piggy service does not automatically cancel separately supplied services from another Invictus company.
15. Liability
Any production liability clauses and financial caps must be legally reviewed and set to match the insurance, service type, customer type and applicable law. Nothing should exclude liability that cannot lawfully be excluded.
16. Complaints and disputes
Please raise concerns promptly so we can investigate. Our complaints process applies before either party escalates a dispute where appropriate.
17. Law
The contract is intended to be governed by the law of England and Wales, subject to any mandatory rights that apply to the particular customer.