Frequently asked questions
Straight answers about Social Piggy, marketing services and working together. No jargon required.
Straight answers to practical questions about working with The Social Piggy. If your question is not here, ask us — you do not need to translate it into marketing jargon first.
What does The Social Piggy do?
We help UK businesses with social media marketing, SEO, email marketing, content marketing, paid advertising, website design and management, campaigns, business packages and practical marketing reviews.
Do I need to know which service I need before I contact you?
No. Tell us what you want to improve and what is getting in the way. We can help work out the smallest sensible route.
Do you guarantee rankings, followers, leads or sales?
No. Marketing performance depends on factors outside any agency’s control. We agree useful measures, report what happened and avoid presenting vanity numbers as guaranteed commercial success.
Who owns the content and creative work?
Ownership and permitted use are set out clearly in the agreed scope and terms before work begins. We do not rely on vague assumptions about customer assets or commissioned work.
How do approvals work?
We agree who can approve work, what needs approval and how changes are handled before publishing or launching anything on your behalf.
Can you work with our existing website or marketing suppliers?
Yes, where access, responsibilities and technical boundaries are clear. We will explain any dependency that could affect delivery.
Do you manage advertising budgets?
Paid media budgets are separate from service fees unless a written proposal says otherwise. Spend, account access, approvals and limits are agreed before campaigns run.
How often will we receive reports?
Reporting frequency depends on the service. The important part is that reports connect activity to the agreed objective rather than filling a document with numbers that do not help a decision.
Do you provide website hosting and domains?
Website Design & Management is provided by The Social Piggy. Hosting and domains are separate and can be provided through Invictus Hosting where appropriate.
What happens if I want to cancel or change the scope?
The relevant agreement sets out notice periods, committed work and any third-party costs. We aim to make those points clear before you start.
How do you use AI?
AI can support research, drafting and production, but customer-facing work still requires human review. We do not use AI as a substitute for approval, judgement or factual checking.
How do you keep account access secure?
Access should be limited to what is needed, shared through appropriate secure methods and removed when no longer required. We avoid asking customers to send passwords in ordinary email where safer account-access methods exist.
Can you help if my marketing is a mess and I do not know where to start?
Yes. The Marketing MOT and Pig Farm are designed for exactly that situation: work out the priorities first, then decide what to learn, do yourself or hand over.
Will you post automatically without us seeing it?
Only where the agreed service and approval process allows authorised scheduling. Automation should not remove human judgement or turn social media into unattended noise.
Can we start small?
Yes. A focused first phase is often better than buying a large bundle before anyone knows what is working.
Tell us what you are trying to do.
You do not need to work out the service first.