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Complaints

How to raise a complaint with The Social Piggy.

If something has gone wrong, tell us clearly and we will investigate it rather than hiding the route to complain.

How to complain

Email thepigfarm@thesocialpiggy.co.uk with your name, business, the service involved, what happened and the outcome you are seeking. Mark the subject “Complaint”.

What happens next

  1. We acknowledge and record the complaint.
  2. It is assigned to someone with appropriate authority who is not asked to mark their own disputed decision as correct.
  3. We review relevant correspondence, approvals, service records and evidence.
  4. We explain the outcome and any corrective action.

If the complaint concerns a separately supplied service from another company/provider, we will explain the correct route rather than pretending Social Piggy controls that provider’s complaints process.